Shipping Policy

We want your shipping experience to be easy to follow from checkout to doorstep. Here is a full breakdown of how we handle shipping at Lenwav.

Where we ship

Countries: We currently ship to the destinations available at checkout: the United States, Canada, the United Kingdom and Australia.
Future expansion: We are looking into adding more destinations.

Shipping costs

Cost: Free shipping on every order
No hidden fees: The price shown at checkout is the final delivery price.

Order processing time

Processing time: Orders are prepared within 1 to 2 business days. This gives us time to verify, pack and dispatch your items correctly.
Weekend orders: Anything ordered over the weekend is processed on the following business day.

Transit time

Estimated delivery: 4 to 6 business days once your order has been dispatched.
Shipping days: Orders go out Monday through Friday.
Please note: Delivery windows are estimates and can shift for reasons outside our control, such as high demand, carrier delays or weather. If that happens we will keep you updated.
Total delivery time: Altogether, expect your order to arrive within roughly 5 to 8 business days from the day you place it.

How we ship

Trusted carriers: We ship using established couriers such as DHL, FedEx and UPS.
Insured shipments: Every order is insured in transit. If something is lost or damaged along the way, just reach out to our support team.

Tracking your order

Tracking details: Once your order ships you will receive a confirmation email with your tracking number and the name of the carrier handling your delivery.
Need help: Our support team is happy to answer any tracking question. Email support@lenwav.com.

Missing items

If something is missing from your delivery, please contact us within 7 days of receiving your package at support@lenwav.com. We will look into it right away and either send a replacement or arrange a refund.

Returns

We accept returns within 30 days of the delivery date, on items that are unused, undamaged and in their original packaging. For full details please see our refund policy.